Widerrufsrecht

All returned items must be unused, in original packaging with any labels still attached, and otherwise in a saleable, as new condition.

To arrange a return, send an email to office@moyaline.com within 14 days of receiving your order informing us of your intention. We will then authorise a return and advise you on further steps.

Products must be sent by a trackable method, using courier service such as DHL or UPS. We strongly recommend that the goods being returned are insured for their value, as we cannot accept responsibility for return items that are lost or damaged in transit.

If you are returning furniture, please contact our Customer Service Team to schedule a pick up through our shipping courier.

You will be responsible for paying postage costs associated with returned goods.

Can I return a customised or made to order item?

Please note that made to order and custom items are made especially for you and are, therefore, non-returnable unless faulty. Likewise, once this type of order has been received by the manufacturer it cannot be cancelled.

When will I receive a refund?

Once the product is received and the refund has been approved, you will receive a confirmation email indicating that the refund will be paid into your account within a few days. The refund will be made using the same method originally used by you to pay for your order. The original delivery charges and any costs you incur in returning the product will not be refunded.

What to do if my items arrive damaged/faulty?

In the event that the products are delivered in damaged or faulty condition, including customised products, please contact us within 24 hours by email:

When will I receive a refund?

Once the product is received and the refund has been approved, you will receive a confirmation email indicating that the refund will be paid into your account within a few days. The refund will be made using the same method originally used by you to pay for your order. The original delivery charges and any costs you incur in returning the product will not be refunded.

What to do if my items arrive damaged/faulty?

In the event that the products are delivered in damaged or faulty condition, including customised products, please contact us within 24 hours by email: office@moyaline.com or call us on +43 1 5321429 and we will make the necessary arrangements to collect the damaged/faulty goods. We will ask you to email photographic evidence of the damage and provide any other relevant information. Please keep all the original packaging and repack the items carefully. Our courier will make the collection, and upon inspection at our warehouse, a refund or replacement item will be arranged.

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